General Terms and Conditions of Sale
DOYE
Effective: February 2026
1. Introduction
These General Terms and Conditions of Sale of DOYE (hereinafter “GTC“) apply to all commercial relationships between DOYE, a simplified joint-stock company (société par actions simplifiée) with share capital of €12,495.10, registered with the Paris Trade and Companies Register under number 913 035 424, with its registered office at 18 rue Vignon, 75009 Paris, France (hereinafter “DOYE”), and each of its Customers as identified in the Order Form (hereinafter the “Customer”).
These GTC define the rights and obligations of the parties for the provision and use of the Service.
Any use of the Service implies full and complete acceptance of these GTC and DOYE’s Data Processing Agreement (“DPA”). In particular, when the Customer benefits from a Trial Period, these GTC and DPA apply and are enforceable against the Customer for the duration of the Trial Period.
These GTC and the Order Form prevail over all other clauses contained in any other contract or document, unless otherwise agreed in writing by DOYE. If any clause of the GTC becomes unenforceable for any reason, such clause shall be modified to the minimum extent necessary to become enforceable. These GTC and the DPA are available at any time on www.qwoty.io. They may be saved, printed and retained.
DOYE can be contacted for any question or request using the contact forms available on its website or by mail at the following address: DOYE – 18 rue Vignon, 75009 Paris, France.
2. Definitions
“Administrator” means any professional aged at least 18 years authorized by the Customer or another Administrator to administer and manage a User Account.
“Customer” means the legal entity subscribing to the Service offered by DOYE and represented by a natural person with the authority to bind it contractually. The Customer may activate accounts for multiple Users and designate one or more Administrators, for whom it is and remains responsible.
“Confidential Information” means all information, materials and data of the disclosing Party that (i) are labeled or designated in writing as confidential or proprietary, (ii) the receiving Party is informed are proprietary or confidential, or (iii) given the nature of such information and/or the circumstances of its disclosure, the receiving Party knows or should reasonably know are confidential or proprietary.
“License” means the license to use the DOYE platform, available in three plans: E-sign, Business and Pro.
“Agreement” means these GTC together with their annexes and amendments, the DPA and any relevant Order Form.
“Order Form” means the Order Form sent by DOYE to the Customer specifying, among other things, the type of License, the price per License and the terms of provision of the Service, which must be returned to DOYE dated and signed by the Customer.
“Trial Period” means the trial period for the Service by the Customer, the terms of which are defined in the Order Form.
“Service” means all services offered by DOYE.
“User Account” means the account created by the Customer and assigned to the User for use of the Service.
“User” means any professional aged at least 18 years authorized to use the Service by the Customer or an Administrator of the Customer. Use of the Service by the User is the sole responsibility of the Customer.
3. Description of the Service
DOYE provides a Platform to help sales teams improve the B2B buying experience through a shared space between a company and its prospect/customer/partner – used by salespeople or designated persons within the Platform to facilitate the tracking of business opportunities and the customer portfolio (hereinafter the “Services”).
A presentation of the Service and its features is available on the website https://www.qwoty.io.
DOYE grants the Customer, in consideration of full and complete acceptance of these GTC and payment of the price, the right and authorization to use the Service in accordance with the terms and for the number of Licenses and duration specified in the Order Form.
As part of the use of the Service, DOYE grants the Customer access to the Service including the designation, addition or removal of User Accounts or Administrators, and the ability to configure certain features of the Service.
4. Subscription Terms
4.1. Subscription
To subscribe to the Service, the Customer must return the Order Form dated and signed. By signing the Order Form, the Customer also signs and accepts these GTC and the DPA.
The Customer represents and warrants that it has full legal capacity or has authorization from the person empowered to bind the Customer; it undertakes to justify its legal identity and capacity to act and represent the Customer upon DOYE’s first request, by producing supporting documents (such as K-bis extract, identity document, powers of attorney, etc.).
Activation of the Customer’s account is at the discretion of DOYE, which reserves the right not to activate the Customer’s Account, for example in case of doubt about the identity or capacity to bind the Customer, inaccurate statements, or refusal to provide requested documents.
In case of inaccurate statements by the Customer during registration, and failing regularization within eight (8) days after notification by any means (including email) from DOYE, DOYE may terminate the Customer’s Account as of right and thus definitively end the provision of the Service.
4.2. Licenses and User Accounts
The Administrator may create one or more Licenses which are subject to the pricing described in Article 7 of these GTC. The Customer acknowledges and accepts that the Administrator may at any time add more Licenses than the number agreed with DOYE in the Order Form.
The User must enter a personal and secure email and password, which constitute the credentials allowing access to and use of the Service. Each User’s User Account may only be used by that User. Sharing and pooled use of the User Account are not permitted.
The Customer is responsible for the retention, confidentiality and use of the identification elements allowing access to the Service and User Accounts. If the Customer has reason to believe that an unauthorized person is using its identification elements or accounts, it must immediately inform DOYE.
4.3. Trial Period
The Customer may benefit, at DOYE’s discretion, from a Trial Period. Such Trial Period shall be expressly provided for and described (including its duration) in the Order Form or any other document issued by DOYE in this regard.
5. Use of the Service
Use of the Service, its features and results is the sole responsibility of the Customer. The Customer undertakes to use the Service in accordance with these GTC and in compliance with applicable regulations.
The Customer and Users undertake not to use devices or software for the purpose of disrupting or attempting to disrupt the proper functioning of the Service, in particular by imposing a disproportionate load on DOYE’s servers and infrastructure. They also undertake not to (i) use the Services in a manner that infringes, misappropriates or violates the rights of any person; (ii) reverse assemble, compile, decompile, translate or otherwise attempt to discover the source code or underlying components of the Service.
5.1. Usage Limits (Fair Use)
The Customer undertakes to respect the usage limits associated with its License. These limits are defined as follows:
| Limit | E-sign (€15) | Business (€45) | Pro (€75) |
| Catalog products | 1,000 | 5,000 | Unlimited |
| Storage | 50 GB | 50 GB | 50 GB |
| Rooms/spaces | Unlimited | Unlimited | Unlimited |
| Signatures/month/user | 100 | 150 | Unlimited |
| API calls/month | 1,000 | 5,000 | 20,000 |
| Rate limiting | 10 req/sec | 10 req/sec | 10 req/sec |
| SLA | — | — | 99% |
In case of exceeding usage limits, DOYE reserves the right to (i) notify the Customer and offer an upgrade to a higher License, (ii) invoice overages at the prevailing rate, or (iii) temporarily suspend access to the Service until regularization.
5.2. Benchmark Clause
The Customer is prohibited from publishing, distributing or communicating to third parties the results of performance tests, benchmarks or comparisons performed on the Service without the prior written consent of DOYE. This prohibition applies in particular to publications on websites, social networks, forums, blogs, or in analytical reports. DOYE reserves the right to request a right of reply or rectification in case of unauthorized publication.
5.3. Viruses and Malicious Software
The Customer is solely responsible for the security of its own systems and the data it uploads or transmits via the Service. DOYE disclaims any liability for viruses, malware, Trojan horses or any other harmful code introduced into the Service by the Customer or its Users, or resulting from the Customer’s use of unsecured systems or software. The Customer undertakes to use up-to-date antivirus software and not to download files from unreliable sources.
5.4. Indemnification by the Customer
In the event that DOYE’s liability is sought due to the Customer’s breach of its legal obligations or under these GTC, the Customer undertakes to indemnify DOYE against any claim or judgment rendered against it and to bear in particular all court costs, damages and attorney’s fees. This indemnification obligation is capped at the amount of fees paid or owed to DOYE under the Agreement during the twelve (12) months preceding the claim, except in case of gross negligence or willful misconduct by the Customer.
6. Duration of the Agreement
The Customer subscribes to the Service for the commitment period indicated in the Order Form. At the end of its duration, the Agreement is tacitly renewable for successive periods equivalent to the commitment period indicated in the Order Form, at the price revised in accordance with Article 7.1.
In the case of a Trial Period granted by DOYE, the Customer is automatically committed at the end of the Trial Period, unless terminated under the conditions provided in Article 13.
Either party may notify the other of its intention not to renew the Agreement by registered letter with acknowledgment of receipt sent at least one (1) month before the end of the commitment period.
7. Price
The price depends on the type of License subscribed, the number of Users and the commitment period. Standard rates are as follows (excluding VAT):
- E-sign License: €15 per month per User
- Business License: €45 per month per User
- Pro License: €75 per month per User
The effective price applicable is that indicated in the Order Form signed by the Customer, which may include commercial discounts granted by DOYE.
The Customer accepts and acknowledges that the addition of any new License during the Agreement will result in an increase in price, without the need to sign a new Order Form.
7.1. Price Revision
At the end of the initial commitment period, DOYE reserves the right to revise the price according to the following revision formula based on the SYNTEC index:
P1 = P0 × (S1 / S0)
Where:
- P1 = new price
- P0 = initial price stated in the Order Form
- S0 = last SYNTEC index published on the date of signature of the Order Form
- S1 = last SYNTEC index published on the revision date
Any price revision will be communicated to the Customer at least two (2) months before the automatic renewal of the Agreement. Non-termination of the Service and its automatic renewal will constitute acceptance by the Customer of the new prices.
8. Payment and Invoicing
8.1. Payment Methods
The Service is provided to the Customer in exchange for payment of the annual or monthly fee indicated in the Order Form. Payment may be made via STRIPE or by direct bank transfer to DOYE’s bank account.
Sums received by DOYE are irrevocably acquired. They cannot be refunded, except in the circumstances described in Article 13.2.
In case of payment refusal, payment rejection or non-payment of fees due, DOYE reserves the right to suspend access to the Service if the Customer has not regularized its payment within two (2) weeks. Suspension of the Service does not erase the Customer’s debt, which remains liable for all sums due.
8.2. Late Payment
In case of late payment, the Customer will be liable for late payment penalties without any reminder being necessary. The applicable interest rate will be the semi-annual key rate of the European Central Bank plus 10 points, provided that this rate is not less than three times the legal interest rate. A flat-rate indemnity of €40 will also be due for collection costs.
8.3. Dispute
In case of dispute of invoiced amounts, the Customer must notify by registered letter with acknowledgment of receipt within thirty (30) days from the invoice issue date. The Customer remains liable for payment pending resolution.
9. Taxes
All prices indicated in these GTC are in euros and exclude taxes or VAT.
10. Warranty and Liability
10.1. Warranty
DOYE warrants that: (i) it will perform the Services in compliance with the DPA; (ii) it will provide the Services in a professional manner, in accordance with recognized industry standards; (iii) it will comply with all applicable laws; and (iv) it has the authority and right to enter into this Agreement.
DOYE is bound by an obligation of means with respect to the provision of the Service. The Service is provided “as is”. DOYE does not warrant that the Service and its results will meet the Customer’s specific needs, nor the absence of errors or interruptions.
EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS SECTION, TO THE FULLEST EXTENT PERMITTED BY LAW, DOYE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY.
10.2. Limitation of Liability
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, LOSS OF PROFITS, LOSS OF SALES OR ANTICIPATED ORDERS, OR DAMAGES FOR LOSS OF GOODWILL.
THE AGGREGATE LIABILITY OF EITHER PARTY FOR ALL CLAIMS RELATING TO THE AGREEMENT SHALL NOT EXCEED THE FEES PAID OR OWED TO DOYE IN THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
11. Modifications and Updates
DOYE reserves the right to add, modify or remove features of the Service. However, modifications will not substantially affect the essential features of the Service during the current commitment period, unless such modifications are required by law.
DOYE reserves the right to modify these GTC at any time. The Customer is informed of these modifications by email or on the website www.qwoty.io. All modifications will apply eight (8) days after communication.
In the event that the updated GTC would cause significant harm to the Customer and the modification is not required by law, the Customer informs DOYE of its objection within eight (8) days. If the Parties cannot reach an agreement within thirty (30) days, the Customer may terminate the affected Service without penalty.
12. Service Continuity
The Service may be temporarily interrupted for maintenance, updates or technical improvements. DOYE will endeavor to inform the Customer with advance notice when possible.
DOYE makes reasonable efforts to maintain the availability and quality of the Service; however, DOYE cannot guarantee that the Service will operate uninterrupted and/or error-free.
12.1. Availability Commitment (Pro License only)
For Customers with a Pro License, DOYE commits to providing Service availability of ninety-nine percent (99%) calculated on a monthly basis, excluding scheduled maintenance periods. Availability is calculated according to the formula: (Total time – Downtime) / Total time × 100.
Scheduled maintenance periods, notified to the Customer with a minimum of 48 hours’ notice, are excluded from the calculation. In case of failure to meet this commitment in any given month, the Pro Customer may request a credit equal to 5% of the monthly fee for each 0.5% of additional unavailability, capped at 30% of the monthly fee. This credit constitutes the sole and exclusive remedy for the Customer in case of failure to meet the availability commitment.
12.2. Audit and Compliance
For any question relating to compliance audits regarding personal data protection, reference is made to the provisions of the DPA.
13. Termination
13.1. By the Customer
The Customer may terminate the Agreement, without cause, with one (1) month’s notice before the end of the commitment period. The Customer may terminate the Trial Period, without cause, before the end of its duration, by email.
In case of early termination not in compliance with these GTC, the Customer will be liable for an early termination indemnity calculated according to the terms of the Order Form.
13.2. By DOYE
DOYE may terminate the Agreement, without cause, with one (1) month’s notice before the end of the commitment period. DOYE may also terminate the Agreement if the Customer fails to meet its payment obligations.
13.3. Termination for Breach of GTC
In case of breach by the Customer of its obligations (other than payment obligations), DOYE will send the Customer a formal notice. If the Customer has not remedied the breach within fifteen (15) days from receipt of the formal notice, DOYE may terminate the Agreement as of right.
13.4. Immediate Termination for Serious Breach
DOYE reserves the right to suspend access to the account and terminate the Agreement without notice or formal notice in case of serious breach, in particular if the Customer uses the Service in a fraudulent, unlawful manner or in a way that could harm DOYE or third parties.
13.5. Customer Data upon Termination
From the effective date of termination, the Customer has thirty (30) days to export its data from the platform. After this period, DOYE will proceed with the deletion of data in accordance with the DPA. DOYE shall not be held liable for the loss of data not exported within this period.
14. Intellectual Property – Indemnification
These GTC and use of the Service do not entail any assignment or transfer to the Customer of DOYE’s intellectual property rights in the Service.
Any unauthorized reproduction or use of all or part of the Service (content, algorithms, source codes, logos, etc.) would constitute an act of infringement.
In exchange for payment of the Price, the Customer is authorized, under a non-exclusive license, to use the results of use of the Service.
DOYE will defend and indemnify the Customer against any claim resulting from the infringement of third-party intellectual property rights by the Services, subject to the limitations provided in the Agreement.
The Customer undertakes to defend and indemnify DOYE against any claim resulting from an allegation that the Customer’s data infringes third-party intellectual property rights.
15. GDPR – Promotional Communications
By concluding the Order Form and these GTC, the parties also accept the DOYE DPA attached hereto.
DOYE acts as data controller for data collected in the context of its contractual relationship with the Customer, and as data processor for processing carried out at the request and on behalf of the Customer.
For more information, please refer to DOYE’s privacy policy available at https://qwoty.io/legals/privacy and the DPA.
15.1. Commercial Reference
The Customer authorizes DOYE to use its name and/or logo free of charge as a commercial reference for the duration of the Agreement, in particular on https://qwoty.io/ and on social networks. The Customer may withdraw this authorization at any time by written request addressed to DOYE. DOYE will have thirty (30) days to remove the reference from its communication materials.
16. Confidentiality
During the term of the Agreement and for a period of four (4) years after its termination (except for trade secrets), each party receiving Confidential Information from the other party shall not use or disclose such information, except to persons with a need to know and subject to equivalent confidentiality obligations.
These obligations do not apply to information (i) that has become public without fault of the receiving party, (ii) already in the possession of the receiving party, (iii) required to be disclosed by law, or (iv) independently developed.
17. Anti-Corruption and Compliance
17.1. Anti-corruption commitment. Each party undertakes to comply with all applicable laws and regulations relating to the fight against corruption, in particular the French law n°2016-1691 of December 9, 2016 relating to transparency, the fight against corruption and the modernization of economic life (“Sapin II Law”), the UK Bribery Act 2010 and the U.S. Foreign Corrupt Practices Act.
17.2. Prohibitions. Each party undertakes not to (i) offer, promise, give, solicit or accept any undue advantage, payment, gift or other gratuity to or from a public official or third party for the purpose of obtaining or retaining business or a commercial advantage; (ii) facilitate or conceal such acts.
17.3. Sanction. Any breach of these commitments constitutes a serious fault justifying immediate termination of the Agreement without notice or compensation, without prejudice to any damages.
18. Non-Solicitation
During the term of the Agreement and for a period of twelve (12) months following its expiration or termination, the Customer is prohibited from soliciting, recruiting or hiring, directly or indirectly, any employee or contractor of DOYE who participated in the performance of the Agreement. This prohibition also applies to employment or assignment proposals made through third parties (recruitment agencies, etc.). In case of violation of this clause, the Customer undertakes to pay DOYE a flat-rate indemnity equal to twelve (12) months of gross remuneration of the employee or contractor concerned.
19. Force Majeure
DOYE and the Customer shall not be considered in default in cases where non-performance results from a force majeure event as defined by Article 1218 of the French Civil Code.
If a force majeure event prevents the performance of an essential obligation for more than thirty (30) days, either party may terminate the Agreement as of right by registered letter, without indemnity.
20. Assignment of the Agreement
DOYE has the right to assign this Agreement, in particular in case of transfer or assignment of all or part of its business and/or assets.
The Customer must obtain DOYE’s prior written consent to assign or transfer this Agreement, including within its group.
21. Entire Agreement – Severability
These GTC constitute the entire agreement between the parties and replace all prior agreements concerning the same subject.
If any provision of these GTC is found to be null or unenforceable, the other provisions will remain valid and continue to apply.
22. Governing Law – Disputes
The contractual relations between DOYE and the Customer are governed by French law.
Failing amicable settlement, any dispute shall be submitted to the Commercial Court of Paris, even in case of summary proceedings, warranty claims or multiple defendants.
23. Communications Between the Parties
Registered letters must be sent to DOYE at the following address: DOYE SAS, 18 rue Vignon, 75009 Paris, accompanied by an email to contact@qwoty.io.
The Customer’s contact email address is that indicated in the Order Form. It is the Customer’s responsibility to notify DOYE of any change of address.
